Exchange

Exchange

To initiate an exchange on Merzon Travel’s website, please follow these instructions:

Contact Customer Service: Reach out to Merzon Travel’s customer service team via their contact page or support email. Provide your order number and details of the item you wish to exchange.

Check Eligibility: Ensure your item is eligible for exchange based on Merzon Travel’s exchange policy. Typically, items must be unused, in their original packaging, and within a specified timeframe from the date of purchase.

Receive Exchange Authorization: Once your exchange request is approved, you will receive an authorization and instructions from customer service. This may include a return shipping label if applicable.

Prepare Your Item: Pack your item securely in its original packaging or a suitable box to prevent damage during transit. Include any accessories or documentation that came with the product.

Ship Your Item: Follow the shipping instructions provided by Merzon Travel. Use the provided return shipping label if applicable, or ship with a reputable carrier with tracking and insurance for your protection.

Await Processing: Once Merzon Travel receives and inspects your returned item, they will process your exchange. This may include shipping the replacement item to you or issuing store credit, depending on your preference and availability.

Confirmation: You will receive confirmation of your exchange once it has been processed. This typically includes tracking information for your replacement item, if applicable.

For specific details or assistance with your exchange, always refer to Merzon Travel’s website or contact their customer service directly.