WHAT ARE Merzon Travel BUSINESS HOURS?
Merzon Travel’s business hours are as carefully orchestrated as a synchronized swimmer’s routine—our team gracefully navigates the waters of customer service from 10:00 am to 4:00 pm EST, Monday through Friday. It’s the perfect time slot to catch us at our most responsive and organized, ensuring your travel plans glide as smoothly as a swan on a tranquil lake. So, dive into your inquiries during these hours, and we’ll be there to make waves in the world of travel arrangements! 🌊✈️
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Merzon Travel splashes into action from 10:00 am to 4:00 pm EST, Monday through Friday. Dive into your travel needs during these hours, and we’ll make sure you’re well taken care of!
WHERE CAN I BUY Merzon Travel PRODUCT?
You can Pre-order/Purchase prior to the product Arriving in Late 2024 on www.merzontravel.com & you will soon be able to purchase products on www.Amazon.com in October 2024.
HOW DO I RETURN/ EXCHANGE MY PRODUCT?
For more information on our return/exchange policy please click here
To start your return/exchange process please click here
WHAT IS YOUR LIMITED 1 Year WARRANTY POLICY?
Please view the details and qualifications of this policy here.
PROMOTION DETAILS
Discounts cannot be combined. Free shipping thresholds apply to post discount value US, CA, UK, EU.
ORDER QUESTIONS
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use FedEx to ship all orders in the US and internationally. If you need to make a change to your address, please contact customer service at [email protected] before your order ships to make sure it arrives at the right place.
CAN I CANCEL MY ORDER?
We process and ship your order as quickly as possible. Our customers have an hour window to request a cancellation. While we will do our very best to accommodate your request during the hour window timeframe, cancellations are not guaranteed. Please contact us at [email protected] as soon as possible if you would like to cancel your order.
CAN I RETURN A PRODUCT THAT HAS BEEN PERSONALIZED WITH A MONOGRAM?
At this time we do not accept returns of monogrammed products.
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact [email protected] immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees.
If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. Merzon Travel is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
MY ORDER NEVER ARRIVED, LOST OR STOLEN SHIPMENTS.
Merzon Travel is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx or DHL). Once your claim has been filed, please contact us directly at [email protected]
with information regarding your situation and your claim number.
IS YOUR SITE SECURE?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. Merzon Travel does not store credit card information on our site.
WHAT TYPE OF PAYMENT DOES BÉIS ACCEPT?
DO YOUR PHOTOS ON THE SITE MATCH THE PRODUCT EXACTLY?
Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.
PRE-ORDER QUESTIONS
HOW LONG DO I HAVE TO PRE-ORDER?
Pre-order is open now until product arrives at our warehouse, or until we hit our available capacity, whichever happens sooner.
WHEN WILL MY PRE-ORDER SHIP?
Estimated ship dates for pre-order items is specified on the product page.
COULD IT COME SOONER?
It’s possible that your order could be fulfilled sooner than the estimated date, but please plan based on the estimated shipping dates specified on the pre-order product page.
WILL I BE CHARGED UPFRONT?
Yes, pre-orders payment will happen up front, at the time of placing the order.
CAN I USE Klarna?
-Need to discuss
WHAT IF SOMETHING CHANGES BETWEEN NOW AND WHEN THE ORDER WOULD SHIP?
Should something happen in between, you can always reach out to our customer service team at [email protected]. Have your order number handy, and they can help you update your order. We will also be sending monthly emails with updates on your pre-order! Our standard warranty and return policies reply.
IS PRE-ORDER AVAILABLE FOR EU/UK/CAN?
Need to discuss
DO I HAVE TO BE ON THE WAITLIST TO ORDER IT NOW?
No, pre-order is available for everyone regardless of whether or not you joined the waitlist! The waitlist was created to help us gauge demand and ensure we could offer pre-order.
IF I SIGNED UP FOR THE WAITLIST DO I NEED TO PLACE A PRE-ORDER?
Yes, unless you placed an order with payment details and received a confirmation, your order has not been placed.
WHAT IF I WANT OTHER (NON PRE-ORDER) ITEMS IN MY ORDER?
Please place a separate order for additional, non pre-order products.
DOES PRE-ORDER GUARANTEE THAT I GET THIS PRODUCT?
Yes, if you place a pre-order, you are guaranteed to receive it.
Product Questions
HOW MANY COLORS DO YOU CURRENTLY OFFER?
Jet Black, Silver, and Horizon Blue are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion? Let us know at [email protected] or follow us and comment on Instagram @MerzonTravel
ARE YOUR BAGS TSA FRIENDLY?
Check our fit guide by clicking “View Product Size” on any product. You’ll see an airline guide there!
There are also airport friendly details like a trolley sleeve that slips over your luggage handle and easily accessible padded laptop pockets, so you can fly through security check points.
ARE YOUR BAGS WATER RESISTANT?
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HOW SHOULD I CARE FOR MY Merzon Travel PRODUCT?
We recommend that you protect any light-colored product with a fabric and faux leather protector before use.
Light spot cleaning with a clean damp cloth is suggested.
WHAT IF MY Merzon Travel PRODUCT IS DAMAGED UPON RECEIPT?
Product that is received with damage can be returned for a full refund or exchange
GIVE QUESTIONS
Have a question we didn’t answer here? Reach out to our team and we’ll get back to you as soon as we can!
CONTACT US:
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