Returns

30-Day Return Policy

At Merzon Travel, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy from the date of purchase. Here are the key details:

Eligibility: Items must be unused, in their original packaging, and accompanied by proof of purchase.

Initiating a Return: To initiate a return, contact our customer service team within 30 days of receiving your order. Provide your order number and details of the item(s) you wish to return.

Return Authorization: Upon approval, you will receive instructions and a return authorization (RA) number. This RA number must be included with your return shipment.

Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a manufacturing defect or an error on our part.

Refund Processing: Once we receive and inspect your return, we will process your refund to the original form of payment. Refunds typically take 5-7 business days to appear in your account, depending on your bank’s processing times.

Exclusions: The following items are not eligible for return:

Products that are used, damaged, or not in their original condition.

Items without a valid proof of purchase.

Products purchased from unauthorized resellers.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

For further assistance or to initiate a return, please contact our customer service team through our website or via email at [customer service email]. We’re here to ensure your satisfaction with every Merzon Travel purchase.